FAQ’s


FREQUENTLY ASK QUESTION:

 

1. Why buy from “DONZELL” ?

– Premium Cotton Quality

– Offering Manufacturing Cost

– Super Finish

– Fast & Free Shipping

– Safe & Secure Payment option

– Customer Service Priority

– Easy Return & Exchange

– After Sale Service

2. How can I place my order?

You can place an order online through www.donzellfashion.com, or by telephone at +91 95744 44299.

3. What payment methods can I use?

We accept Visa, MasterCard, Discover and credit card. You can use cash on delivery option also.

4. Do you accept PayPal?

Sorry, we do not offer PayPal as a payment option at this time.

5. When will my package arrive?

This will be determined based on your shipping method. See Shipping Information for shipping methods and delivery time frames.

6. Will I receive an email confirmation when my order ships?

Yes, if your email address is on file with us, we will send you a confirmation email with your tracking information. once your order has shipped. You will also receive an

order confirmation via email when you complete an order online.

7. How do I track my order online?

Once your order has been places on our website, we will sent you confirmation mail to you and sending you tracking if number. We use delhivery courtier company

for faster delivery. so if you want to tack your order, go through www.delhivery.com

8. Can part or all of my order be gift wrapped?

Of course! (We know many of our customers are handy with a set of tools but not with ribbons and bows). Please write note when you place an order.

9. Can I make changes to my order once it has been placed?

We process our orders very quickly to get you your product as soon as possible. This means we are unable to change your order once it has been received.

If you have questions about your order, please call a Customer Service representative at +91 95744 44299.

10. Is cash on delivery available for the products ?

Yes, cash on delivery option is available for all products.

11. Can i return products if i don’t like or for any other reason ?

Yes, you can always returns us back within 7 days of delivery. Please make sure that its not a usable or damaged.

12. Is your store available in my city ?

Currently, we have store only in surat.

13. How do I write a Product Review on your website?

To enter your review of any of our products, go to the product page and click on “Write a Review” at the top of the Reviews section.

14. Can I view the items I have ordered in the past and what I paid for them?

Yes, there is an easy way to view both of those things! In the My Account menu, there is an option for “Order History”.